problems with vpn

Completed

Permanently deleted user

• November 23, 2020 20:55

hi

I did the year vpn, but now doesn't work, the money have been charged on my bank account but on my Avira account it says "pending, installation will start when your device is online"

can you help me?

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• 

  pascha45

  • November 23, 2020 21:14

  Hello,

  Without further details, this is difficult to assess.

  Where did you buy the licence, was it a pure VPN licence?
  Are you registered with the e-mail address you used to purchase the licence?

  Please give us more details about the purchase and your device, then we will try to assist you.

  Thank you for your understanding, we are waiting for your feedback.

  Many greetings

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