Refund of Purchase

Answered

William Nguyen

• December 11, 2020 09:40

I bought Avira Prime for 2 years on November 23rd but I decided that I didn't want to use it anymore. I requested a refund on December 4th but I have not received any response from the support team yet. The right of withdrawal states that for 1, 2, or 3 year subscriptions, I can request a refund within a 30-day period. Clearly, my request is within that 30-day period. is my request being ignored? What's taking so long? I'm starting to get worried and impatient.

Yes 0 No

• 

  pascha45

  • December 11, 2020 10:21

  Hello William,

  If you have applied for a refund, you will certainly have a copy of the refund application.
  You are posting here in the community, a publicly accessible forum.
  Personal data cannot and must not be processed here according to the Data Protection GDPR. We have no insight into refund requests, which are directed to the support team.

  Customers of the Premium products with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down to ⇒ Contact Avira

  The support team will be able to answer your question based on your contract documents. Unfortunately, we cannot give you any information about your contract data from here, the public community. Thank you for your understanding.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best wishes and a peaceful pre-Christmas time

  Yes -1 No
• 

  paul summers

  • February 01, 2021 15:23

  I've been trying in vain to place a request for a refund. I need to have a licence but i don't know what a licence is. is it a code number or what? Do I need  to turn my subscription off before I  find the licence and place the refund request? Help!  

  Yes 0 No
• 

  pascha45

  • February 01, 2021 19:27

  Hello Paul,

  Double post: https://support.avira.com/hc/de/community/posts/360012987398 

  Kind regards

  Yes 0 No
• 

  Permanently deleted user

  • February 23, 2021 16:52

  Dear sir,

  I wrote to your firm a couple times  but it seems no one is home at your firm. Avira charged me for another two year subscription since I cancelled my subscription a long time ago. I request a prompt refund of my membership fee.  My emailadress is vwyn44st@outlook.com. Please refund my 79 euros  and respond! I send a message with the paypal invoice also!

  See below I have no subscriptions 

   

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