Subscription not active even after payment

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Permanently deleted user

• November 28, 2020 14:49

I cannot reach the customer support to resolve my subscription problem. I have made the payment and still my subscription is not active. 

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• 

  pascha45

  • November 28, 2020 18:12

  Hello Avira Customer,

  If you purchased the license in the Avira online shop, the license will be linked to the customer account and the email address used for the purchase - immediately after payment.
  Please log in https://my.avira.com/de/auth/login   with this e-mail address in your customer account under https://my.avira.com/de/dashboard/subscriptions/tabs/plans  where the license will be displayed and you can install it immediately.
  If your license is not displayed, please check the e-mail address you used to register.

  If something is still unclear, please let us know, we are happy to help.

  Best regards and a nice weekend

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