security update and ringing of that alert

Completed

Permanently deleted user

• November 29, 2020 19:01

I just updated my account and now every two minutes or so the security alert comes up with an annoying alert bell.

First of all can you get rid of that alert bell?

Also do I need to keep on hitting the remove button? Isn't that what I am paying you to do?

Thanks much, Patti

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• 

  pascha45

  • November 29, 2020 20:22

  Hi Patti,

  The Community is a publicly accessible forum, personal data may not be processed here in accordance with the basic data protection regulation DSGVO.

  We have no access to your Avira customer account.
  You have already created a ticket with the support team. This is correct, your contract documents are located there and technical checks can also be initiated from there, to which we have no access here.
  You will receive further information from the support team.

  Thank you very much for your understanding, we are sorry that we cannot help you better from here.

  Many greetings and a happy pre-Christmas time

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