Virus scan button can't use

Teng

• December 19, 2020 14:27

the "Scan" button I click it, but no response, the luke filewalker window cant jump

I re-install Avira, but not use.

Yes 0 No

• 

  pascha45

  • December 19, 2020 15:27
  • Edited

  Hello Teng,

  the "Scan" button I click it, but no response, the luke filewalker window cant jump  

  Please describe what you mean by this.

  Have you done a scan before where this worked? Have you changed any settings?

  • Please tell us your OS and the Avira version.
  • Have you already looked under
  • Please describe what you mean by this.
  • Have you done a scan before where this worked?
  • Have you changed any settings?

  
  Have you already looked under

  
  C:\ProgramData\Avira\Antivirus\LOGFILES

  your entries under AVSCAN ⇒ Date the scans?
  We will certainly be happy to help you with the answers and exact details of your concern.

  Best wishes and a peaceful pre-Christmas time
                                                                                                

  Yes 0 No
• 

  Teng

  • December 20, 2020 07:14

  I re-install v15 but now problem is this

  i dont know what happen for avira

  my OS is Win7

  i only close the firewall, because my firewall use comodo

  

  

  Yes 0 No
• 

  pascha45

  • December 20, 2020 08:22
  • Edited

  Hello Teng,

  Thanks a lot for your feedback. You have precise information about the error.

  Have you ever searched for this error number with the search engine of your choice? Microsoft has various instructions for this message. Only for example:
  https://answers.microsoft.com/en-us/windows/forum/all/having-fault-exception-code-0xc0000417/bbff44d8-3c68-4096-a9a4-46faccccf445 

  In addition, many instructions are also available as videos.
  You know the personal settings on your device, which may not be edited here in a publicly accessible forum according to the Data Protection GDPR.

  In addition, the OS Win 7 is outdated and no longer supported by Microsoft. For your safety, you should think about this operating system, which is no longer secure - think about a secure OS with the adaptation to more advanced technology.

  We hope that the information on targeted troubleshooting will help you.

  Best wishes and a peaceful pre-Christmas time

  Yes 0 No

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