Avira Security for Mac is frequently repeating "USB device connected" notifications

Completed

Yves-Eric Martin

• December 06, 2020 23:28

Avira Security is frequently repeating "USB device connected notifications", even though the USB device is always connected (TimeMachine drive). These notifications are not just disrupting workflow, they are ruining the Notification Center usability (see screenshot).

Is this a know issue? Is there a workaround or incoming fix?

 

Version info:

• macOS Catalina (10.15.7)
• Avira Security (1.3.6)

 

 

Yes 1 No

• 

  Lukas Huptas

  • December 08, 2020 13:11

  Hello Yves-Eric,

  Well, sadly we cannot do anything about it. As background information: macOS is handling a TimeMachine drive, not like a regular USB device. So for Avira, it's every time a new device as we don't have the possibility to handle this device as a special one.

  Please configure your notifications as Apple describes:

  https://support.apple.com/guide/mac-help/receive-pause-or-stop-notifications-mh40609/10.15/mac/10.15

  Best,

  Lukas Huptas

  Avira Community Manager

  Yes 0 No
• 

  Yves-Eric Martin

  • December 09, 2020 00:45

  Hello Lukas,

   

  Of course I could disable notifications from Avira Security, but that would also mean I would not get notified when a threat is found! That sounds like a bad idea doesn’t it?

   

  Also, you write “sadly we cannot do anything about it”, but of course you can: you can provide an option to disable this “feature” (let’s be honest: it’s an ad for your “Prime” premium service). Or you could decide to show this ad no more than once every 24h or something like that.

   

  I understand you need to promote your paid services, and I would not mind at all some level of advertisement for them, but this has to be done in a balanced way. It may be an unfortunate interaction with the way macOS handles TimeMachine drives, but that’s on you to handle properly. At the moment, the way you advertise the Prime premium service turned out as notifications spamming.

   

  I cannot comment on pushing your paid products vs. alienating your free users base, that is your decision. But Lukas, look at my screenshot again... Do you really believe this level of notification spamming is OK?

   

  Best,

  Yves-Eric

  Yes 1 No
• 

  Permanently deleted user

  • March 30, 2021 11:58

  I completely agree with the OP - I'm pretty close to uninstalling the sw since I simply don't need to be pushed an ad every time a USB drive is connected.  ESPECIALLY when I'm developing on an embedded board where is happens EVERY SINGLE TIME I compile and upload code. 

  Yes 0 No

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