Prime No Longer Working or Recognized

Permanently deleted user

• December 28, 2020 17:08

I purchased Prime on 8/12/2020. It has stopped working and I can't get in touch because you have to be a PRIME member to access support. I am a Prime member.  I have trouble with Outlook being blocked.  I keep have to go to settings and Modify and Repair in order to get anything to work.  This is a daily occurrence and a problem with Avira product.  You keep insisting i only have a free subscription with is not true.  My invoice #BKD-73632432887.  How do I reinstall my Prime Avira.  At this stage I am disappointed there is no way to contact you.  I doubt I will renew with Avira, I see many others are having the same problem.  You have to get your act together as an organization. 

 

Yes 0 No

• 

  pascha45

  • December 28, 2020 18:35

  Hello Philip,

  We don't really understand the information you have provided and the resulting comments on your problem.
  Have you logged into your customer account with the e-mail address with which you purchased the licence? Important, your licence will be activated there as soon as you purchase it. If you log in with these access data, your licence will be displayed in your customer account, and you are automatically registered with the support team and can contact them.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down to ⇒ Contact Avira

  The best way to get your act together is to click on "Install" in your avira account, see under https://my.avira.com/en/auth/login 

  The following are the instructions for installation:  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms-

  If there is no licence stored in your customer account, then you have not registered with the e-mail address with which you purchased the licence.
  We cannot help you without exact details, and you have registered here in a publicly accessible forum. Personal data may not be questioned or processed here according to Data protection GDPR.

  Questions regarding your licence can only be clarified with the support team. You have the invoice for your licence, so you should be able to check the whole process.

  We regret that we cannot give you any further information without concrete details.
  If something is still unclear, please let us know, and we will be happy to help.

  Many greetings with best wishes for the New Year.

  Yes 0 No

Please sign in to leave a comment.