Avira Prime

Answered

Walter de Brito

• January 01, 2021 22:20

I bought Avira Prime and installed but every time I restart my PC it turns to a free version.

I am really tired of this to be honest. Does someone have any idea how to fix that, please?

Yes 0 No

• 

  pascha45

  • January 02, 2021 11:07

  Hello Walter,

  We would like to try to help you with your request. However, without more detailed information, we are unfortunately unable to do so.

  • Where did you purchase the licence, in the Avira online-shop?
  • Which operating system is installed on the device?
  • Is the licence displayed in the customer account?
  • How do you proceed with the installation?

  Did you follow the instructions below:  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms- 

  Unfortunately, we can only help you with the answers to the questions and the exact details of your previous procedure.

  We are waiting for your feedback.

  Many greetings and have a nice weekend

  Yes 0 No
• 

  Walter de Brito

  • January 02, 2021 15:17

  Hi Pascha45,

  Yes, I purchased the license in the Avira online shop. After that, I got an email with installation instructions for my Windows 10 followed by a link to download the Avira Prime software.

  When I installed, the software shows my name on top and I can use all premium features. If I turn off my PC, the next time I try to use Avira, my name is not there anymore and that yellow button on the bottom left side "GET PRIME" is displayed.
  If I try to use the premium features, the software stop responding and freeze.

  This problem It happens only in my PC. The Avira Prime allows me to install in 5 devices. I installed only in 4 devices, 3 of them are working perfectly, but in my PC is not.
  
  See pic attached

   

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• 

  pascha45

  • January 02, 2021 18:13

  Hello Walter,

  Since the installation behaves differently on different devices, you should consider checking the device that is on strike.
  As a customer of the Premium products with a valid licence, you can contact the support team directly.
  We hope that you will be able to use your licence without any problems after the check.
  Many greetings and a nice weekend

  NOTE: We just saw that you already contacted the support team yesterday and created a ticket there.

  Yes 0 No

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