Avira Support Collector: stuck at step 80 of 208

Answered

Walter de Brito

• January 16, 2021 13:30

Hi there,

An agent asked to run the Avira Support Collector and three days passed since I ran the software. I am stucked at step 80 of 208.

This report was requested to find out why my Avire Prime turns to free version every time I turn on my PC. The previous advice to uninstall and install it again due some versions conflict didn't work. By the way, I have never had a previous free version installed on my PC before.

It sucks! Paid software doesn't work as should be and Customer Support Agent takes around 5 days to answer my emails.

Regards,

Walter

Yes 0 No

• 

  pascha45

  • January 16, 2021 13:49

  Hello Walter,

  You contacted the Support Team yourself on 01.01.2021 and created a ticket there. After that, there were several contacts and instructions, including the instructions for the Support Collector.
  The community is a publicly accessible forum, personal data may not be processed here according to the Data Protection GDPR.

  Please remain with your contributions in the ticket created at the support, we have no use here for this requested check. Thank you for your understanding.

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings and have a nice weekend.

  Yes 0 No
• 

  Walter de Brito

  • January 16, 2021 14:23

  Hi Pascha45,

  As you rightly stated I opened an ticket on 01.01.2021. Today, is 16. So 15 days already passed. Don't you think this is a long time for a solution?
  
  My Avira Prime is still no working. The instructions I am getting once per week is also not working.
  The software "Avira Collector" stucked at step 80 of 208. I just asked some advice how to make it work. Article in the official Avira's website doesn't mention any "stuck problem" with the software. There is no personal information given by me that falls under to the Data Protection.
  
  I would very appreciate if someone could help me. I don't want to wait until 2022 to have my problem sorted.
  Thank you for your wishes but my weekends will be much nicer when I don't have a software freezing my PC all the time.
  
  
  

  Yes 0 No
• 

  pascha45

  • January 16, 2021 19:14

  Hello Walter,

  Your annoyance is understandable, and we are sorry for the increased workload.

  But unfortunately, you are writing here in a publicly accessible forum, the community, not with the support as before.
  Your previous correspondence went through the support team. Please keep your information with the support team. Checks have been initiated there that no one here can do anything with and the colleagues from support are waiting for your results from the "Avira Collector". You only have to reply to the e-mails of the support as before, then this information will come to the right place that wants to help with your problem. Thank you for your understanding. 

  Hopefully, a satisfactory solution will be found for you soon, we wish it for you.

  Many greetings and have a nice weekend

  Yes 0 No

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