purchase of Avira Pro for 2 years, email not received

Completed

Permanently deleted user

• January 29, 2021 12:55

no email received (also not in spam), only this:

You've got mail.

We've sent you an email with Avira installation instructions to

email deleted

The email sometimes ends up in the spam, bulk or junk mail, so please check these folders as well.

Processing delayed

Your reference number: xxxxxxxxx

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• 

  pascha45

  • February 11, 2021 16:09

  Hello Gundula,

  First, we would like to apologize for the late reply.

  For your security we have removed your personal data.
  Is it possible that a solution has been found meanwhile for the email that did not arrive?

  If there is still a need for clarification, please let us know, is it a new license or a renewal license? Can you find the license displayed in the Avira customer account when you log in with the email address used when ordering?
  https://my.avira.com/en/dashboard/home 
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If something is still unclear, please let us know, we will be happy to help.

  Kind regards

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• 

  Ernesto RADEMAKER

  • May 28, 2022 23:44

  I received an e-mail with a excellent offer. But it is only for one year. Could you send me another code for two years?

  

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• 

  pascha45

  • May 29, 2022 09:01

  Hello Ernesto,

  Unfortunately, we cannot help you with the conversion to a 2-year subscription, as we do not have access to your customer account here in the community.
  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum in accordance with the Data Protection GDPR. Questions about the license or installation can only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
  Premium customers with a valid license can contact the support team directly from the customer account under "Support" or also via

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Based on your contract documents, the support team can inform you about your request to change your license and certainly find a satisfactory solution for you. Thank you for your understanding.
  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice Sunday

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