Did not receive verification SMS

Answered

Permanently deleted user

• January 06, 2021 16:06

Hi

I'm paid user

I Have successfully activated Two-step verification for my account a month ago and after that I have no longer be able to access my account because I can not receive verification SMS , I have tried it many times and even successfully reset my password but it was unsuccessful, did not receive any SMS.

I had to login with this account to ask for help because avira did not let me log into my main account.

please help me to access my account.

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• 

  pascha45

  • January 06, 2021 16:27

  Hello,

  You wrote:

  I have no longer be able to access my account because I can not receive verification SMS ,

  What do you mean by that? You have given the SMS connection, haven't you? Please check the information you gave to verify the licence.

  Your question is not classifiable without more details.
  E.g. your OS? Your Avira version? Have you changed any settings?

  With precise information on the questions, we would be happy to provide concrete answers.

  Many greetings

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