Why can't I instal "prime" to my four devices??

Answered

Permanently deleted user

• January 10, 2021 03:30

This problem is beyond crazy.  I have paid for Prime for two years now and I still cannot get it installed on four of my five devices.  Every time i receive a "prime" email saying it is ready to download (on my other devices) it actually just downloads the 'free" version and wants to charge me to "upgrade" to Prime.  How braindead is that?

I am a breath away from junking the entire system and starting over with someone with better, more personal customer service.

Help

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• 

  pascha45

  • January 10, 2021 09:12

  Hello Don,

  We are sorry that you are so dissatisfied and have difficulties with the installation on additional devices.
  Please check the licence in your customer account, from there the activated Prime licence can protect further devices: https://my.avira.com/en/auth/login  Important, log in with the e-mail address with which you purchased the licence.

  Your licence should be displayed under subscriptions:  https://my.avira.com/en/dashboard/subscriptions/tabs/plans   There you should see the green bottom Install.

  In your problem report you unfortunately did not specify for which operating system your installed licence is. Furthermore, we unfortunately cannot know on which operating system you want to install the other Prime licences.
  Here you will find instructions on how to install the Prime licence on other devices with the various operating systems:  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms- 

  After the other devices have received the e-mail from the licensee, installed it and logged in with the access data, the Prime licence should be available on the desired devices.
  
  

  As a customer of the Premium products with a valid licence, the support team is available to you and can be contacted directly from your customer account.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to CONTACT AVIRA

  From there you can get help with your installations or even with not quite correct changes or new installations, by e-mail or telephone. You can also have them check your system to make sure everything is set up correctly for the installation of the PRIME licence.
  We are a public forum, personal data may not be processed here - Data protection GDPR. In addition, we do not have access to your customer account here.

  We hope to be able to help you with these instructions. Please do not hesitate to contact the support team so that you can use your purchased licence.

  Kind regards and a nice Sunday

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