Avira Prime "not responding"
Answered
I purchased Avira Prime back in December. I managed to install it on my laptop and my husband's laptop and both of our phones. It is still working just fine on my husband's laptop and our phones but on my laptop I can't do anything with it; it won't respond or scan or switch on the Vpn. Is the problem with Avira or my laptop - either way I need some help. Does anyone have any bright ideas for a complete techno novice please?
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Hello Caro,
To comment on your problem, we would need to be provided with more information.
Which OS is installed on the laptop, exact name currently with all updates?
Technical data like installed RAM, system type, processor...Is the license displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans is installed from there and then nothing reacts?
Premium customers with valid license can also contact the support team directly:- https://my.avira.com/de/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
Here the community is a publicly accessible forum, personal data may not be questioned or processed here according to Data protection GDPR. Unfortunately, we do not have access to your Avira customer account.
In addition, technical checks can be initiated from the support-team via email in accordance with GDPR, to which we also do not have access here. With the error Avira Prime "not responding" a technical investigation from the support team would probably be useful.If anything is still unclear, please let us know, we are happy to help.
Many greetings and have a nice Sunday
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