Full Analisis Window Closes (FileWalker)
Answered
Hello, I was trying to do a full scan of my computer, the problem is that the Luke Filewalker window closes by itself after a while, without showing the scan results. Apparently the analysis is canceled but does not show any error. If I run the quick scan, it works fine. What could it be?
Apparently another user posted a similar issue.
The next solution doesn't work:
Have you ever tried to look at the scan report in LOGFILES?
There the report is shown and if the scan is aborted prematurely, it will be shown in the scan report with the error message.
WIN 10 : " C:\ProgramData\Avira\Antivirus\LOGFILES " without inverted commas ⇒ see: AVSCAN ⇒ Date
There you will find each scan sorted by date.
You can check if an error has stopped the scan, if it has run normally and if any errors have been found.
I've already uninstalled the program and reinstalled it and it still doesn't work
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Hello Luis,
Unfortunately, you have not provided us with much information. It would be nice if you could send us more information.
- Which OS? Current with all updates?
- Which Avira version?
- Did you find a scan in the reports?
- Have you activated the hidden files in the control panel?
- Did you set your protocolling mode to COMPLETE in System Scanner ⇒ Report?
Did you perform the manual reinstallation with prior clean the system?
https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product-With precise information and answers to the questions, we will try to give you concrete answers.
Many greetings
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