termination

Answered

Permanently deleted user

• January 16, 2021 15:22

Bonjour

i have just been debited on 10.01 whereas i canceled in 01.2020

how to get reimbursed 

Garnier

 

Yes 1 No

• 

  pascha45

  • January 16, 2021 16:04

  Hello Georges,

  Here you will find instructions on how to make a refund:

  https://support.avira.com/hc/en-us/articles/360000744025-Request-a-refund-for-your-Avira-order

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings and a nice weekend

  Yes 0 No
• 

  pascha45

  • January 18, 2021 16:29

  Hello Georges,

  Please contact the support team with questions about your license, we do not have access to your customer account here. Please log in with the email address that was used to send you the renewal. We cannot provide any further information in a publicly accessible forum, in accordance with the Data Protection GDPR. Thank you for your understanding

  • https://my.avira.com/en/dashboard/support/tabs/support
  •  Or
  • https://support.avira.com/hc/en-us     scroll down to CONTACT AVIRA

  We are very confident that the support team will quickly find a satisfactory solution for you.

  Kind regards

  Yes 0 No
• 

  Permanently deleted user

  • January 18, 2021 16:58

  this does not work pad

  i tried what you sent me

  it is received i am going to see my legal advisor it is not normal

  Yes 0 No
• 

  Permanently deleted user

  • January 19, 2021 14:22

  a pascha 45

  i go where you tell me but it does not open i can t access it ...weird

  help me thank you

   

  Yes 0 No
• 

  pascha45

  • January 19, 2021 17:40

  Hello Georges,

  It is unfortunate that you are having such difficulties with the settings for your licence, please make sure you have the correct access data for your Avira customer account.
  You have left 2 email addresses in your Avira customer account, please make sure you use the correct one.

  We cannot access your customer account. The community is a public forum, personal data may not and cannot be processed here, Data protection GDPR. You were informed of this in our last post.

  You are in contact with the support team, please process the instructions from there and provide the requested documents. Thank you for your understanding.

  We are sorry that we cannot give you any other answer, your point of contact is still only the Support Team.

  Best regards

  Yes 0 No

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