i paid for nothing

Permanently deleted user

• February 19, 2021 14:43

hello. so, i just got an message that said that i paid money for a subscription(i had the free subscription but i cancelled it) and when im trying to restore the purchase it doesnt work. and it says that my subscription is ending in 1 day, why?

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• 

  pascha45

  • February 19, 2021 15:55
  • Edited

  Hello Frosee,

  Please log in with your access data at https://my.avira.com/de/dashboard/home . In your Avira customer account at  https://my.avira.com/en/dashboard/subscriptions/tabs/plans  your license is displayed.
  Please make sure to log in with the email address that you used to order the license - and the email address that now was sent to you.

  Premium customers with a valid license can contact the support team directly.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  You will receive information about your orders and the license based on your documents there.
  We are a public forum, personal data cannot and must not be processed here according to the Data protection GDPR.
  Questions about your license or the Avira payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  Best regards and have a nice weekend

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