Why my avira crash when i open?

fesds

• January 23, 2021 22:21
• Edited

Why my avira crash when i open? i being forced to reinstall, why this occur?
My avira's app frooze and it never ''close'' unless if i delete the process with task manager, and i forced to go in desinstall programs to repair it, it happen every 1 month or 1 week, idk why.

Yes 0 No

• 

  pascha45

  • January 24, 2021 20:00
  • Edited

  Hello fesds,

  We would like to help you, but without more information we cannot give you instructions on your problem.

  • Which OS do you have installed? (exact version with all current updates?)
  • Which Avira are you using?
  • Did the installation ever work correctly?
  • Did you change any settings?

  Did you already do a manual installation instead of a repair?
  https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product- 
  Customers of Premium products with a valid license can contact the support team directly.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • Or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  We are a public forum, personal data cannot and must not be processed here according to the Data protection GDPR.
  From there, checks of your installation can be initiated, which we do not have access to here because of GDPR.
  If something is still unclear, please let us know, we are happy to help.

  Greetings and have a nice Sunday evening

  Yes 0 No
• 

  fesds

  • February 19, 2021 22:03
  • Edited

  I reccorded it, but now it's another problem https://youtu.be/DLyTII9skic (if u want i can make in streamable or something like this), and repair isn't working anymore, i don't know how to make my avira work, sorry saying a response too late 
  
  PS: the video don't show the ''no response'' cuz my reccorder can't reccord it, only show it freezing or something like this
  
  and i can't use settings anymore cuz it freezed, i can't use anymore, i'm feeling atleast ''sad'' right now to be honestly, cuz i used it in 2015(as i remember and with the date of avira old file that i have) and i used in the start of my computer, i was too happy with the antivirus, if atleast you can say the solution of it, i continue with the hope of it working back, and as i remember there's only the settings to choose another language(i don't have a premium avira)
  
  i don't know what avira i'm using, but it's in the last update as i remember, i don't know to recognize that, but i used avira phantom vpn only one time
  
  
  (i use windows 7)
  i don't know how to call with support without premium unless using this site.

  Yes 0 No

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