After installing latest AVIRA have Wifi disabled on windows 8
- Downloaded community installation package without login avira.com;
- Ran installer with default options;
- After restart my WiFi connection was disabled (adapter exists, drivers loaded, but have no ability to connect WiFi)
- Ethernet connection is working fine.
- Tried to delete software gently (with uninstaller) and roughly (from removing files and running Avira Registry cleaner);
- It looks like before rough uninstallation software did not work properly (I killed all the processes from Task Manager and delete all the files);
- Avira support collector is still working...
- My restore points are not available :-(
- I've lost a week!
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Hello Aleksey,
Please describe exactly which Avira version (Free or Pro) you are trying to install, where you downloaded the installation data.
Please check your customer account at https://my.avira.com/en/auth/login under Subscriptions https://my.avira.com/en/dashboard/subscriptions/tabs/plans
which Avira version or license is displayed there.
Did you start this process from there by clicking on INSTALL?We regret that we cannot give you any specific information without a detailed description of your license and your procedure according to the recommended installation instructions.
Premium customers with a valid license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
From there, checks of the installation can be initiated, to which we unfortunately have no access here in the community - GPDR.
Here the community is a publicly accessible forum, personal data can and may not be processed here according to the data protection GDPR.If the problems were not solved after these instructions, a check of your Win 8 (please exact version information and current with all updates?) installation would be recommended. https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product-
Unfortunately, we cannot judge the problems of your Internet connection from your description or even give instructions for troubleshooting.
We regret not being able to give you concrete instructions for your problem description.Many greetings and have a nice Sunday
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Please describe exactly which Avira version (Free or Pro) you are trying to install, where you downloaded the installation data.
I use Free installer, received from avira.com. I did not login to avira.com before installer was downloaded.
Please check your customer account
Installed version for now: None
Looks logical because I deleted the product gently and roughly.
Unfortunately, we cannot judge the problems of your Internet connection
I do not confirm my internet connection problems, because I switched from disabled wireles connection to wired and I was managed to download Avira registry cleaner and Avira support collector on this device immediately after reboot.
If the problems were not solved after these instructions
I tried to follow the instructions, but my second attempt (rough uninstall) was performed when the installer failed to start. I also was not managed to follow the instructions because it was written for Windows 10, but my system was Windows 8.1. I did not find some directories. And I can not start installer because it reports failure before asking anything. I've got an Avira support collector report which I can send, but I don't know a proper address.
We regret not being able to give you concrete instructions for your problem description.
I was much more disappointed with the issue then. Now, I'm thinking positively and trying to resolve it. At first without restoring from backup. Anyway, I hope that my best chance is a last backup from this system. I will write a comment when I receive any results.
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