Avira Prime subscription

Answered

Leonardo Moutinho Serodio

• February 25, 2021 14:42

Hi All,

I have received an offer about 40% off the prime subscription, I signed but instead of it staring when my actual prime subscription ends, it is doubled, I am quite puzzled about it. Please help.

 

Kind regards,

Leo.

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• 

  pascha45

  • February 25, 2021 15:30

  Hello Leo,

  We are sorry to hear that your extension did not go as planned according to your expectations.

  Questions regarding your licence or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  You have written here in the community. We are a publicly accessible forum, personal data may not and cannot be questioned or processed here - Data protection GDPR

  Premium customers with a valid licence can contact the support team directly:

  https://my.avira.com/en/dashboard/support/tabs/support 

  Or
  https://support.avira.com/hc/en-us  scroll down ⇒ Contact Avira

  Based on your contract documents - to which we do not have access here - a satisfactory solution will be found for you.

  If something is still unclear, please let us know, and we will be happy to help.

  Kind regards

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