Reference number xxxxxxxxx: Unauthorized payment for Prime (max. 5 devices)

Completed

Uyda Daa

• February 21, 2021 02:48

Reference number xxxxxxxxx: Unauthorized payment for Prime (max. 5 devices)

 

My debit card is normal  pls help me check why ii cant paid success 

my bank is normal  

 

and  paypal  also cant used on yours website

Yes 0 No

• 

  pascha45

  • February 22, 2021 15:59
  • Edited

  Hello Uyda,

  Ref.-Nr. deleted for your safety!

  Could you please be so kind as to provide us with information so that your question or description is understandable?
  We can't see the sense in your information.
  You have already contacted the Avira support team several times.
  If you paid with PayPal, you have the necessary documents.

  Please stay with the tickets you have already created with the support team.

  Questions about your license or the Avira payment processing can only be processed by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
  We cannot answer personal questions here according to the Data protection GDPR.

  We regret that we cannot answer your letter in more detail. You can do this via your ticket with the support team.

  Many greetings

  Yes 0 No
• 

  Uyda Daa

  • February 23, 2021 05:08

  Your customer service did not give me any response

  And the customer service button cannot be used

  No customer service mailbox

   

  pls told me service email ..

   

  Commercial customer service did not reply to me

  The personal customer service button cannot be used on the web page

  Yes 0 No
• 

  pascha45

  • February 23, 2021 11:25

  Hello Uyda,

  As we have already informed you, please stay with your contribution to the support team. You have already been contacted there in an open ticket and have also received answers.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  We cannot give you any further information here, we do not have access to your customer account. In addition, personal data is not allowed here according to the Data Protection GDPR.
  We regret that we cannot provide you with any further information, and thank you for your understanding.

  Kind regards

  Yes 0 No

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