Subscription refund

Permanently deleted user

• February 24, 2021 06:28

I submitted a refund request 3 days ago, no response.

Yes 0 No

• 

  pascha45

  • February 24, 2021 07:16
  • Edited

  Hello,

  Unfortunately, you did not provide us with any information so that we could get an idea of your concern and respond to it.

  Questions regarding your licence or Avira payment processing can only be processed by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  You have posted here in the community. We are a publicly accessible forum, personal data may not and cannot be questioned or processed here - Data protection GDPR.

  Please contact the support team:

  • https://my.avira.com/en/dashboard/subscriptions/tabs/plans 
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

  Note:
  We have just seen that you have contacted the support team and have already opened a ticket there. Please stay in your ticket, you will get additional information from there.

  Yes 0 No
• 

  Permanently deleted user

  • February 25, 2021 16:13

  There was no reply to the email.

   

  Yes 0 No

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