Cuban Region

Completed

Permanently deleted user

• March 12, 2021 19:33

Hello, I am currently living in Cuba and I have tested the free version of your product and I would like to make a prime subscription. However when I try to activate the subscription I get an access denied message from cloudflare. Thus I would like to know if it is possible to use your services from Cuba and if the IP range / geographical region is not blocked from your services.

Thank you,

1smael

Yes 0 No

• 

  Lukas Huptas

  • March 17, 2021 10:21

  Hello Ismael,

  We are sorry to hear that you are having difficulties with the purchase process. Unfortunately, we have to inform you that we cannot offer a solution for this.

  Our payment service provider cannot complete a purchase process due to a trade embargo from Cuba.

  Of course, we are willing to protect all customers in their digital life, but we also have to follow international regulations. Therefore we offer a free version, which you are already using. We will continue to offer this free of charge and develop it further.

  The only current option would be to "leave" Cuba for the purchase process. However, this is hardly possible at the moment due to the pandemic.

  Best,

  Lukas Huptas

  Avira Community Manager

  Yes 0 No

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