using second and third license - I'm regretting my purchase

Answered

Stephen Marshall

• March 27, 2021 15:16

I'm regretting my purchase. I bought a three machine license, and I can't find any instructions- that work - on how to use them.  And there isn't a phone number anywhere. I shouldn't have to spend hours mucking around trying to get the system up and running. I can't find the key words to get the right advice, and there isn't a faq anywhere that just answers the simple question "How do I apply my license to other machines?" I will never advise anyone to get this software. Totally bull to have to struggle like this.

Is it my machine? what if it is? How are there not even instructions?

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• 

  pascha45

  • March 27, 2021 17:53
  • Edited

  Hello Stephen,

  Have you checked how many e-mail addresses you have stored in your customer account?

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is activated immediately.

  Have you registered?
  Login to My Avira Account via the Avira website – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in with the e-mail address with which you purchased the licence.
  This will show you your licence, which you can then install from there.
  Here you will find instructions for the installation:
  How do I purchase and install Avira Antivirus Pro? – Official Avira Support | Knowledgebase & Customer Support | Avira
  Did you follow these instructions?

  If you log in with the e-mail address you used to purchase the licence, you can contact the support team directly from your customer account:

  • https://my.avira.com/de/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  The support team will give you a detailed description of the installation. Unfortunately, you have not given any information about your OS and your Avira version.

  Without exact information we cannot give you concrete instructions. Thank you for your understanding
  If something is still unclear, please let us know, we are happy to help.

  Many greetings and have a nice weekend

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