Free trial
Completed
Hi,
I started a 30 day free trial in the desktop application, but i wasn't registered, so no new features where unlocked and it still asks me to purchase premium. I received a reference number, so I'm reasonably certain I finished the process and didn't mistakenly close the process to early. I want to undo this free trial but i don't know how because as i said i wasn't registered when i did it and i'm worried that I will be billed after the trial period expires. I can give my reference number if needed.
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pls
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Hello Antonin,
Have you checked your customer account?
If you have received a reference number, please log in to your customer account with the e-mail address with which this reference number was sent to you. Did you also enter your bank account details when ordering the trial version?
You can find your subscriptions athttps://my.avira.com/en/dashboard/subscriptions/tabs/plans
Again, please check your Avira account, the email address with which the reference number was sent to you. Everything should be registered in your customer account:
https://my.avira.com/en/dashboard/home
Unfortunately, we cannot give you any further information here, we are a publicly accessible forum, personal data may not be questioned or processed here according to the Data protection GDPR. Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR.
We regret that we cannot offer you any further help with your problem and personal data, as we do not have access to your customer account. Thank you for your understanding.Best regards
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I have the same problem. I registered and still nothing. I even tried to activate the free trial after I registered. No luck.
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Hello Brenda,
You state that you have the same problems, then the same instructions from the previous post also apply.
You have not provided us with any information about your OS. Please check if your license is available in the customer account under
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
Is displayed there?
If it is not stored there, your access data (email address of the trial version used in the order and the password you chose for this trial version) are not correct. You have at least 3 email addresses in your Avira account, please check also the verification of the email addresses.
You have written: I even tried to activate the free trial version after I registered.? Please describe your exact procedure: Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under it.You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Unfortunately, we cannot check why your trial version is not working. We have neither access to your account nor to your installation.
Without correct information, we can't get a picture of your issue. Thank you for your understanding.Best regards
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I do not have an active license at the moment. I thought I was getting a 60-day trial. Now, I can't ask that automatic subscriptions be turned off, as I don't have an active subscription. I also can't get through to actual support because I don't have an active subscription. I don't want to purchase a license, so I would like to have automatic renewal turned off. This is a PC running Windows 11. This support forum is a joke because I have yet to get this resolved. And you keep putting everything back on the consumer, who is only trying to find answers to legitimate questions. Can you just give me a phone number or email to use so I can be done with all of this?
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I have exactly the same problem as Brenda Morales, what the hell is this
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Hello Zdeněk Štucbart,
We have seen that you have contacted the support and your question could be clarified.
If something is still unclear, please let us know, we are pleased to help.Many greetings
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How does one contact support without a subscription? What is the email or phone number?
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