License key

Answered

Mike Goldspink

• March 20, 2021 23:16

JUST PURCHASED AVIRA ALREADY HAVING PROBLEMS , CAN'T LOCATE MY LICENCE KEY ANY WHERE, ON INVOICE, MY ACCOUNT, NOT ANY WHERE CAN SOME PLEASE INFORM ME WHERE I MAY LOCATE THE KEY I HAVE PAID GOOD MONEY FOR.

 

I CANT GET TO SUPPORT AS I HAVE NO NUMBER OR E-MAIL ME THIONKS I HAVE WASTED MY MONEY  

Yes -1 No

• 

  pascha45

  • March 21, 2021 09:42
  • Edited

  Hello Mike,

  Customers of the Premium products with a valid licence and registered with the correct email address can contact the support team directly - by e-mail and by phone:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us

  It is important to log in with the correct email address, especially if multiple email addresses are stored in the Avira customer account.
  If no contact with the support is offered, you are not registered with the correct e-mail address.

  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used during the purchase and is activated immediately, see the official instructions:
  Activate your Avira license – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you will find instructions on how to purchase and install the Prime version on Windows and the various operating systems:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings and have a nice Sunday

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