Avira is shutting down and removing its anti-virus pro from the market

Answered

William Speizman

• April 01, 2021 22:47

I wanted to upgrade from free to Pro. Had trouble updating free. I tried to contact Home. Avira website did not respond. Asked a friend. Tech genius. Said Avira was withdrawing from market. Won't update. Can't contact.

Is it true yuo quit?

Yes 0 No

• 

  pascha45

  • April 02, 2021 07:18
  • Edited

  Hello Bill101,

  Maybe you ask your friend where he got this information from.
  Avira can update the licenses and may well be contacted. If you want to purchase a license, it is possible:

  https://www.avira.com/en/antivirus-pro 

  Here is a guide to purchase and install:

  How do I purchase and install Avira Antivirus Pro? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If you had trouble with the Free update, then it would make sense to remove your old installation and perform a new installation with the Pro license.

  Here is a guide to uninstalling the Free version:
  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Greetings and happy holidays

  Yes 0 No
• 

  William Speizman

  • April 02, 2021 15:54

  Thanks for the info. Turns out my friend got me with an April Fools prank. 

  Yes 0 No
• 

  pascha45

  • April 02, 2021 16:24

  Hello Bill101,

  We thought about it too - but we didn't dare to say so...
  It is nice that you inform us about it. Thank you very much for your feedback.
  I hope it won't hurt your friendship ;)

  If there is ever anything unclear, please let us know, you know the way to us.

  Greetings and happy holidays

  Yes 0 No

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