No way to remove credit card from account?

Timothy Singler

• April 29, 2021 04:28

I can find no way to remove a credit card from my account. I do not want to change it or update it.

It is a security risk to have my credit card data on multiple sites, I wish to limit the websites and accounts that save that data in their own servers. Just because I purchase a product does not mean I want the merchandiser to keep my credit card data for ever and ever. I want to be able to withdraw that, and particularly if I withdraw permission to use it.

is there a way to do this yet?

If not, if you are listening to the Community Forum, Avira, please add a delete button.

Yes 0 No

• 

  pascha45

  • April 29, 2021 07:24
  • Edited

  Hello Timothy,

  Unfortunately, we don't quite understand your question.

  You don't want to give your bank details any more?
  You can change them during the order process. To change them, the old bank details must be deleted and also changed or no longer inserted.
  If the automatic contract extension is active, the bank details are of course important.

  Manage your Avira subscriptions – Official Avira Support | Knowledgebase & Customer Support | Avira

  Without your bank details, no automatic licence renewal can be carried out. Please check your settings.

  We are a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR.

  Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down  ⇒ Contact Avira

  Based on your contract documents available there, a satisfactory solution will be found for you.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

  Note:
  We have just seen that you have already contacted the support and created a ticket. You will receive further information there.

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