Click an email link to enter payment information for subscription renewal

Permanently deleted user

• April 21, 2021 15:53

So, after many years following good advice to never click a link in an email to enter account information, even in an email that looks 'real' ... I now have to do this to pay for my subscription renewal? This takes me to a page that I think is genuine, but does not say how much I will be charged, just wants me to enter my card details.

No!

Why can't I log in to my account dashboard and do this from there?

Yes 0 No

• 

  pascha45

  • April 21, 2021 16:43

  Hello David,

  You have also contacted the support team, created a ticket there and received an answer from them.
  If you have further questions, please stay with the support team, they can access your account - we cannot connect to your account.

  We are an officially accessible forum, personal data cannot be processed here according to the Data protection GDPR. Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  If there are any difficulties, the support team will help you with your desired settings for the payment process. Unfortunately, this is not possible for us here in the community.
  If something is still unclear, please let us know, and we will be happy to help.

  Kind regards

  Yes 0 No
• 

  Permanently deleted user

  • April 21, 2021 17:47

  Hi.

  The support ticket was a separate issue and is resolved.

  I'm not looking to discuss personal data here, just what seems like the implementation of the renewal process.

  Yes 0 No
• 

  pascha45

  • April 21, 2021 18:28

  Hello David,

  You wrote:

  ... I now have to do this to pay for my subscription renewal? This takes me to a page that I think is genuine, but does not say ...

  We don't have your questions, we can't see them. We don't know what page you have.
  It would be quite daring and irresponsible to say, "yes, that's fine, go ahead and enter your card details."
  We regret that we cannot provide information without exact details. The support team can ask you to send them screenshots and describe everything in detail.
  Thank you for your understanding.

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

  Yes 0 No

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