cant retrieve security after resetting password
Completed
Hi. I have reset my password for my prmium account, however my mobile number changed and verification was sent to my old number. what do I do?
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Hello,
Is it possible that you still have access to the old mobile phone number?
We are a publicly accessible forum, personal data may not and cannot be questioned or processed here in accordance with the General Data Protection Regulation (GDPR). Unfortunately, questions about your license can only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR.
To get your important access data to your license again, we could create an email ticket for you to exchange your data with the support team in a GDPR-compliant manner. Due to the GDPR, we need your consent, after which we would forward your contribution to the exchange of data to the support team. Please let us know if this is OK for you.
We are waiting for your feedback.
Kind regards
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Hello Tasneem,
Unfortunately, you replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.
It also states:
"You are receiving this notification because you have subscribed to post updates.
Please do not reply to this message. Email replies do not update content in the Help Centre."The "no-reply" emails will be deleted immediately and cannot be read in the post.
Please only post replies or questions here in the spaces provided so that it can be read. Thank you for your understanding.After submitting the consent form, we have forwarded your contribution to the support team.
From there, you will be contacted by email to exchange the necessary data via email in a GDPR-compliant manner.
Due to an increased number of e-mail enquiries, there may be delays, thank you for your understanding.If anything is still unclear, please let us know, and we will be happy to help.
Best regards
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