Two factor SMS not working
Hi,
I have paid for the Premium service and have activated it in my Mobile phone and set the Two step authentication.
Now I want to install it in my desktop and I must login, but I never receive the SMS even though the 4 digits are correct in the pop up you send me.
I am using the invoiced email, and the same phone used in the registration.
Note: My phone is receiving other 2 step authentication SMS from other providers correctly.
I have asked to reset the email and did receive the email and have been able to change the password, but got stuck in the SMS again.
I can not open a ticket with the Invoiced user, as I CAN NOT Login!!!
Is there any way I can have human access to support without being logged?
Or at least interact per email or any other means with this newly created user, so that I can be properly answered?
Best regards,
Evaldo
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Hello Evaldo,
We are sorry for the inconvenience caused by the installation of your license.
Unfortunately, you did not specify which license it was and whether it was purchased in the Avira Online Shop.
Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.If an error occurs in the two-step authentication, it is often associated with the incorrect access data.
We are a public forum and have no insight or access to your customer account. Questions about your license or about Avira payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with Data protection GDPR.Therefore, we would like to offer you to contact the support-team by e-mail to exchange your personal data in this way. Due to the GDPR, we need your consent.
Afterwards, the support team would contact you via the e-mail address used here.
We are waiting for your feedback.Many greetings
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