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    pascha45

    Hello Theo,

    Here the community is a publicly accessible forum, personal data may and can neither be questioned nor processed here according to the data protection GDPR. Questions regarding your license or Avira payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.

    Premium customers with a valid licence can contact the support team directly:

    Based on your contract documents available there - to which we do not have access here - a satisfactory solution will certainly be found for you. Thank you for your understanding.

    If anything is still unclear, please let us know, and we will be happy to help.

    Best regards

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