Answer to my tickets

Permanently deleted user

• May 12, 2021 03:05

I wrote a ticket last week and I never had answer, it still open. Then I sent a ticket for refund but they put solved when I didn't receive an answer yet no email no answer in the platform. Can you help me? Thanks.

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• 

  pascha45

  • May 12, 2021 07:24

  Hello Juan,

  If several tickets are created on the same topic without details (or the same telephone numbers), each request is inserted into this newly created ticket beforehand.
  The previously submitted tickets are closed and run together under the last entry number. This way, the most recent information - with all previously created requests - can always be answered together.
  Creating new tickets only increases the waiting time for an answer. If there is a need for further information, this can be inserted in the ticket created.

  Can you help me?

  You created a ticket, that's where you will get the answer. We are a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR. In addition, only requests in German or English will be answered here in the forum, other languages will be forwarded to the support team.
  Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | Avira
  It may take a few days to receive a reply, depending on the volume of e-mail enquiries.
  We regret not being able to give you any other information, and thank you for your understanding.

  Best regards

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• 

  Jean-Pierre Sabbagh

  • January 28, 2022 23:04
  • Edited

  A few days ? I haven't received a response from AVIRA in nearly a month regarding a refund I am entitled to.  //EDIT: After nearly 25 days I finally received a response to the ticket, they initiated the refund process through CleverBridge - and said it will take 5 to 10 days to receive it.  Let's see if I really receive it - I don't know why AVIRA uses a poorly rated payment provider that is CleverBridge which so many negative ratings online.

  Avira is severely gone downhill, FORCING customers to install multiple software, WITHOUT our permission and consent - I miss the days when I only had to install Avira PRO, period, not being forced to install bloatware along with it.

  Also not allowing us to disable scheduled scans is unethical  - it's one thing to force me to install stuff, but you have no right to force scan my system without allowing ME to decide.  Process scan is done daily and cannot be disabled, quick scan is done weekly and cannot be disabled - I'm an advanced computer user and I have always been given the option to disable these in previous versions - the fact that AVIRA is getting progressively worse, on all levels, including detection rates, forced software options says a lot about your company. 

   

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