System Speedup

Kerrie Waters

• May 18, 2021 01:20

I have a System Speedup subscription for HPDESKTOP, expiry date 11 February 2022, but my computer is running very slow.

My Activation Code : xxxxx-xxxxx-xxxxx-xxxxx-xxxxx (has been deleted)

Are you able to tell me why my computer is slow in spite of System Speedup, please?

Yes 0 No

• 

  pascha45

  • May 18, 2021 07:45

  Hello Kerrie,

  We have removed the activation code for your security.

  Unfortunately, we cannot say anything about why your computer is running so slowly. We do not have access to your device and do not know your settings. In order to comment on this, they are important.

  Premium customers with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down ⇒  Contact Avira

  Based on your contract documents available there, the support team can initiate checks on your system, to which we have no access from here. We are a public forum, personal data may not be processed here according to the Data protection GDPR. Information/data can be exchanged with the support team by e-mail in accordance with the GDPR. Thank you for your understanding.

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings

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