Can't activate Prime, can't reach customer service

Permanently deleted user

• June 03, 2021 16:01

How to reach customer service to help with login problem?  Can't create a ticket or reach a person.  Purchased Prime.

Yes 1 No

• 

  pascha45

  • June 05, 2021 20:44
  • Edited

  Hello Richard,

  Please log in with your access data in your customer account at

  https://my.avira.com/en/dashboard/home.
  Under Subscriptions https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  your license will be displayed.

  Premium customers with a valid license can contact the support team directly:

  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us scroll down to Contact Avira
  
  Here you can find instructions on how to install the Prime license, also for the other operating systems:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Many greetings and have a nice weekend

  Yes -1 No
• 

  Permanently deleted user

  • June 06, 2021 20:41

  Avira does not recognize my access data and thus will not allow me to get into my account.  I checked with Cleverbridge and they confirmed my purchase with reference number xxxxxxxxx (deleted)   It should be under a yahoo.com address.  I've tried to use every option that you show to fix this, but currently have a useless product.

  Yes 0 No
• 

  pascha45

  • June 07, 2021 20:56

  Hello Richard,

  The reference number has been removed from this public forum for your safety.

  We do not really understand your problem.
  You were told that the license was activated under a Yahoo account.
  What happens when you register/log in there with this email address and a password of your own choice?
  Is this e-mail address verified by you, did you confirm during registration that you are the owner of this e-mail address?
  Do you no longer know which e-mail address you used to order the license?
  What are you trying to fix, especially how? Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  If you then receive confirmation that a Yahoo account has been activated with the license - where is the problem? Then it is a usable product.
  With the correct email address registered, Premium customers (with a valid license) can also contact the support team directly.

  Again, we are a public forum, we are subject to the strict requirements of the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with GDPR.
  We regret that we are unable to answer licensing questions from the community. We do not have access to your account. Thank you for your understanding.

  Kind regards

  Yes -1 No

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