speakers do not work after I install and run Vira speedup optimization

Completed

Eddie Lam

• May 30, 2021 03:35

My speakers do not work after I install and run Avira speedup optimization. I have tried to uninstall the realtek audio driver and let the system reinstall itself, and reboot, it does not work. I have tried to restart "window audio" and "window audio endpoint builder" services too, does not work neither.

Can anyone help? 

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• 

  pascha45

  • May 30, 2021 06:19

  Hello Lam Chiu Cheuk,

  Unfortunately, you did not provide any further details - e.g. the OS and the Avira version -  without which it is very difficult to get an idea.

  We have just seen that you have also contacted the support team with detailed information and have already created a ticket there.

  In this ticket you created with the precise descriptions you will receive further information. Thank you very much for your understanding.

  Many greetings and have a nice Sunday

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  Eddie Lam

  • May 30, 2021 07:36

  Hi pascha :

  Thanks for your advise.

  I am using Windows 10 64bit version 1607, computer is Asus 230IC with intel core i7. Avira version is newly installed (I can't see the version number).

  Thanks for your help.

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