Mr David Powell

David Powell

• June 02, 2021 14:48

I subscribed to the Ariva Prime and paid through my credit card in May of this year £85.99 was taken on May  the 9th.

After nearly a month I have received nothing from your good selves as to how to register or the relevant  key code in order to register, |I am only going to get 11 moths cover and not the full twelve months which I should be entitled

 

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• 

  pascha45

  • June 03, 2021 06:23
  • Edited

  Hello David,

  Please log in to your customer account at https://my.avira.com/en/dashboard/home with the e-mail address you used when placing your order. It is important to log in to your customer account with the correct e-mail address that was used when you placed your order, then your license will be displayed in your customer account under Subscriptions.
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. A key code is no longer used today, the license is immediately activated to your customer account, to the email address that was used during purchase.
  https://support.avira.com/hc/en-us/articles/360010172218-Activate-your-Avira-license

  Here you will find instructions for the Avira Prime license and information on installing it on other operating systems:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings

  Note: Please open the customer account with the e-mail address used for the order. There you will also see when your license has already been activated and is available for you and also ready for your installation.

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