Reference number; (required for all inquiries) #279xxxxxx

Permanently deleted user

• June 17, 2021 05:14
• Edited

I have subscribed to a 60 day prime free trial for Avira Prime but I have not received the license. Instead, I received an email saying that there will be a slight delay with the delivery of my license and that it will typically take 1-2 days to be fixed. It has been almost 2 days and I still have not received my license. I am planning to cancel my subscription before the 60 days. When can I be expecting my Avira Prime Subscription??

Yes 2 No

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  Permanently deleted user

  • June 23, 2021 05:33

  Hello, can I please get an update?

  Yes 0 No
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  pascha45

  • June 23, 2021 18:24

  Hello Leonardus,

  Your personal data (ref. no.) has been removed for your security.

  You have ordered a free trial version. You have received an e-mail responding to your order.
  Are you certain that your address - your data - is correct?
  We are a public forum, we do not have any information about the order of your trial version. You can only get this from Avira support as soon as you have activated a license.

  Unfortunately, we cannot give you any information about a delivery date from here.
  Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.

  We regret that we cannot give you any information from here, as we do not have any documents about orders.

  Many greetings

  Yes -1 No
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  Permanently deleted user

  • June 25, 2021 11:58
  • Edited

  I cannot contact support team where it says "Contact us here" under Home on the support page it does not redirect me to any page. I am assuming this is because I don't have an Avira Prime license but I am not sure. my biggest concern is that cleverbridge has already started my 60 day prime free trial and will send me a billing after the 60 day.please can you confirm

  Thank you

  Yes 1 No
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  pascha45

  • June 25, 2021 14:16

  Hello Leonardus,

  If you are not logged in to the customer account with the email address you used to order the license and a password of your choice, you will not be able to connect to support. You have received an email and a reference number.

  We cannot confirm whether Cleverbridge has started an invoice. We do not have access to your order, your account or the creation of invoices at Cleverbridge.

  As we have already written, we are a public forum, personal data may not be processed here according to the Data protection GDPR.

  Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR .

  If you receive an invoice, you also have a deadline for a refund with the access data of your order.
  We regret not being able to help you from here, we do not have access to your orders or even to the further course of the order. Thank you for your understanding.

  Many Greetings and have a nice weekend

  Yes -1 No
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  Fernando Menjivar Arias

  • August 18, 2021 02:47

  I have the same problem. I made a purchased for "special offer", and I'm still waiting for the mail. What can I do? 

  
  
  
  

  Yes 1 No

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