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Remco Masseur

• June 21, 2021 12:14

Where is my order with number 279xxxxxx

its Avira Prime payed on saturday.

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• 

  pascha45

  • June 23, 2021 19:41

  Hello Remco,

  We have removed your personal data (ref. no.) for your safety.

  Without more information, we cannot tell you where your order is.
  We are a publicly accessible forum, personal data cannot be processed here according to the GDPR.
  Questions about your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.

  • https://my.avira.com/de/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  Here, you can find illustrated instructions on how to install Prime:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

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