Error code when trying to update : Post-update hook '"/Applications/Avira.app/Contents/Resources/Scripts/Update/savapi3_post.sh" --clear-whitelist --ave' for module 'AVE2' failed (exit code 1).

Permanently deleted user

• June 21, 2021 12:40

When trying to update.

 

Post-update hook '"/Applications/Avira.app/Contents/Resources/Scripts/Update/savapi3_post.sh" --clear-whitelist --ave' for module 'AVE2' failed (exit code 1).

 

Yes 0 No

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  Permanently deleted user

  • June 21, 2021 12:43
  • Edited

  The download is ok, received the DMG file.

  hen got the error message as mentioned above.

  FYI, MAC Firewall and AVIRA firewall are off : same issue

   

  Yes 0 No
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  Lukas Huptas

  • July 16, 2021 09:02

  Please provide at least the following details:

  • Used operating system incl. service pack
  • Used Avira version incl. version number
  • Details about your internet connection

  Best,

  Lukas Huptas

  Avira Community Manager

  Yes 0 No
• 

  Permanently deleted user

  • July 18, 2021 01:52

  1- macOS High-Sierra

  10.13.6 (17G14042)

  Processor :  2,5 GHz Intel Core i5

  8 GB 1600 MHz DDR3

   

  2- AVIRA 

  Product version: 4.2.0.11

  VDF version : 8.18.26.22

  Engine version: 8.3.62.118

   

  3- internet connection is super stable.

  MBP is connected wired Ethernet CAT5

  Speed test results

  Download 94.07 MBPS

  Upload 94.04 MBPS
  
  PING 1msec

  The file gets downloaded, the difficulty is the installation fails.

   

  Thank you for your support.

  Yes 0 No
• 

  Abram Bicksler

  • August 21, 2021 09:41

  Was this ever resolved? I'm having the same issue. Looks like Avira hasn't updated since March!

  Yes 0 No
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  Permanently deleted user

  • August 29, 2021 07:20

  I have the same problem.  Why doesn't Avira respond?

  Yes 0 No
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  Abram Bicksler

  • September 03, 2021 12:46

  I have been contacted by CS but it is still not resolved. The only thing I can think of is another program is interfering. I have Crashplan, CleanMyMac, and iMazing all running, but have shut them off, uninstalled and reinstalled Avira and still getting the same error.  It hasn't updated since March!  If they can't get this figured out I might have to find a different antivirus.  BTW- I'm running Mac OS 10.14.6 which updated last night....

  Yes 0 No
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  Ian Docherty

  • September 03, 2021 20:13
  • Edited

  I too am having the same problem...not updated since March.

  Yes 0 No
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  Todd Brown

  • December 21, 2021 13:22

  Same issue here. Avira?

  Yes 0 No
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  Abram Bicksler

  • December 21, 2021 13:24

  As an update, I was told by Avira that they weren't supporting my build of Mac OS 10.14.6. So now it seems like a waste of money to have an antivirus engine that isn't up to date. I hope they resolve this. Also open to other suggestions for antivirus program that work.

  Yes 0 No

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