Can’t install Avira

Completed

Permanently deleted user

• July 03, 2021 03:06

I can’t install Avirus security. It says it can’t connect to network where certain files are located.I went thru your instructions multiple times. Help!

Yes 0 No

• 

  pascha45

  • July 03, 2021 07:26

  Hello Larry,

  If you experience any problems, we are pleased to provide instructions on how to fix the error.
  You have not provided any information, neither about your OS nor about your Avira version.
  Unfortunately, we have no insight into your device, your installations or even your network.
  If no connection to the network can be established, then it would make sense to check your settings in your network.
  With the search engine of your choice, you will find instructions to check or fix your network problem to find the "specific files".

  Issues with the installation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we are happy to help.

  Best regards and have a nice weekend

  Yes 0 No
• 

  Permanently deleted user

  • July 03, 2021 15:26

  I have Windows 7 pro pc

  i removed old version 

  i am connected to the net. I have no idea what the error is. 
  i am installing avira_en_spt1_1500010_spotlight-release.exe 
  
  I don’t have this file.
  
  

  Yes 0 No
• 

  pascha45

  • July 03, 2021 19:21

  Hello Larry,

  Win 7 is an OS that has not been updated by Microsoft for a long time.
  You should think about an up-to-date OS, for your safety, urgently reconsider an up-to-date one.
  Here you can find an article on how to fix the error 10 months ago.

  https://support.avira.com/hc/en-us/community/posts/360013178298-Installationspaket-nicht-gefunden-Neuinstallation- 
  We do not know whether these links can still be used today.

  The technical changes may well cause problems with updates that are no longer adapted.

  We regret that we cannot offer you any other solution.

  Many greetings and have a nice weekend

  Yes 0 No
• 

  pascha45

  • July 04, 2021 10:09

  Hello Larry,

  You have unfortunately replied with a "no-reply" email. This is a notification email that is only used to inform you of a new comment in your post.

  It also states:

  "You are receiving this notification because you have subscribed to post updates.
  Please do not reply to this message. Email replies do not update content in the Help Centre."

  The "no-reply" emails will be deleted immediately and unfortunately cannot be read in the post.
  Please only paste replies or questions here in the fields provided so that it can be read. Thank you for your understanding.

  Many greetings and have a nice Sunday

  Yes 0 No

Please sign in to leave a comment.