I already paid and my plan does not activate

Completed

Permanently deleted user

• July 03, 2021 14:33

I can't start the antivirus, I already paid and I can't find a way to do the cleaning, it sends me to buy again  please help me gustavocrovetto@hotmail.com

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• 

  William Betts

  • May 16, 2022 21:41

  Booting only gives me my free download.  I just paid for PRIME.

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• 

  pascha45

  • May 19, 2022 11:18

  Hello William,

  Please make sure that you register at 

  https://my.avira.com/en/dashboard/home 

  with the access data (email address and your chosen password) with which you previously purchased Avira.

  Your license will then be displayed in your customer account under Subscriptions and you can contact support directly from there:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If it is not displayed, the access data is not correct. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  It would be very helpful to provide us with meaningful information for questions about the license and installation so that we can get an idea of your question. If your access data is known and used correctly, the license should be displayed, it should be possible to install it, and it should also be possible to contact support.

  Here you will find the instructions for installing the Prime version:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help.

  Kind regards

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