Customer Support

Answered

Frank Heaphy

• July 12, 2021 23:14

How do I contact customer support? When I log in it says I do not have a subscription, yet I have a invoice from 6/21/2021 for $130.22 that says I do have a subscription.

US customer

Yes 0 No

• 

  pascha45

  • July 15, 2021 12:20

  Hello Frank,

  Please log in to your customer account with your access data (the e-mail address you used for the order and the password you chose for it).
  Important, the e-mail address with which the license was purchased!
  Your license will then be displayed and can be installed from there:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If you have an invoice, it will be displayed after you log in. If no license is displayed, you are not registered with the correct e-mail address.

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Unfortunately, questions about your license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. You will only be connected to the support team if you have an activated license.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

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• 

  Permanently deleted user

  • May 09, 2022 14:01
  • Edited

  Hi my reference number 333648642   I see I have being charged £85.99 payment subscription . I have not being and still not in good health this has being on going for a year or so  and Iv not payed any attention to my Avira account or any other account . When I say my health is not good Iv had cancer , covid , and idiopathic pulmonary fibrosis and at the moment I can't afford the subscription fee £85.99 if possible please could I have a cancellation and a refund of my money or keep my account but regrettably I still request a refund  .  with respect thank you  .  Colin Larssen 

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• 

  pascha45

  • May 10, 2022 10:58

  Hello Colin,

  Hello  Colin,
  Would you agree that the support takes care of your request? We need your consent to do this, is that okay with you? 
  Please give us a short notice because of the GDPR regulations, so that the support can process your request and the termination of the license. Thank you for your understanding.
  We are looking forward to your feedback.

  Kind regards

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