Why does my Avira dashboard incorrectly show the apps are not installed?

Mark Bradley

• July 14, 2021 10:16

Hello,

Why does my account show that my Avira apps (antivirus & VPN) are NOT installed? 

I purchased Avira Prime (v1.6.0) and installed it on my Macbook Pro (Big Sur).  The antivirus and VPN appear to work and the license status is "prime" or "pro". 

I have two other devices set up (both Windows 10) and my account shows installation is 100% successfully completed.

Any advice or an explanation would be much appreciated.

Many thanks and regards,

Mark Bradley

Yes 2 No

• 

  Karl Sauter

  • July 14, 2021 20:05

  I have the same problem and have not been able to find a solution. Any help with this would be appreciated.

  Yes 3 No
• 

  Permanently deleted user

  • July 23, 2021 13:37

  Sometimes removing the apps will refresh the status correctly, but it doesn't work always with success.

  Yes 0 No
• 

  Luke MIles

  • August 11, 2021 13:32

  I am also having these issues, I've tried reinstalling all the apps multiple times, resetting all permissions, and nothing seems to update my account to correctly display that I have the Antivirus or VPN installed.

  Yes 0 No

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