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There will be a slight delay in the delivery of your license key. We are in the process of correcting this technical issue which may include waiting for information from the software publisher. This should be resolved within 1-2 workdays, although it is generally much faster. We will contact you via email as soon as further information is available. We apologize for any inconvenience.
it has been two days,still didn't receive the license
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Hello Firas,
We're sorry for your trouble but are in need to handover your request to our support team. To do so, we need your approval to create a email ticket due GDPR.
To approve this, just reply to this post and give us your "go".
Best,
Lukas Huptas
Avira Community Manager
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Go a head
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Thank you, Firas. You'll receive an email from our colleagues as soon as possible.
Best,
Lukas Huptas
Avira Community Manager
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Hello,
it has been 6 days still didn't receive my license
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Hello Firas,
To answer your questions, it would be important for us to have more detailed information.
- Where did you purchase the license? In the Avira Online Shop?
- Which Avira version did you buy?
- Which OS is installed on your computer
- Did you log in to the customer account with the email address with which you purchased the license?
Please log in to the Avira customer account with the email address at
https://my.avira.com/en/dashboard/home with which you purchased the license. This is important, only then will your activated license be displayed in your customer account.
Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Your license is displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans and can be installed from there.
Here are illustrated instructions on how to install the license purchased in the Avira Online Shop:How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | AviraPremium customers with an activated license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
If anything is still unclear, please let me know, we will be happy to help.
Many greetings
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to answer your questions:
- Where did you purchase the license? In the Avira Online Shop?
From Avira Online Shop, but I received an invoice from cleverbridge. - Which Avira version did you buy?
Avira Prime - Which OS is installed on your computer
Windows 10 64-bit - Did you log in to the customer account with the email address with which you purchased the license?
When I bought the license I wasn't logged in, but I used the same email address in my Avira account
in the dashboard subscriptions tab says there are No active subscriptions
since I don't have an active subscription, I can't use the premium support.
thanks in advance
0 - Where did you purchase the license? In the Avira Online Shop?
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Hello Firas,
You had problems with an offer before and the case was passed on to support.
If you buy a license in the Avira Online Shop, you have to be registered with an e-mail address.
The purchase is done via Cleverbridge and your email address is part of the order process, to whom should you send the purchase confirmation, and where should the license be activated?Every subscription purchased in the Avira online shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically registered under this email address. The license is activated and is immediately displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans.
You can also log in to the customer support with this e-mail address of the order and the password you have chosen:
https://my.avira.com/en/dashboard/support/tabs/support
or
https://support.avira.com/hc/en-us scroll Down to Contact AviraPlease check your access data.
Questions regarding your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with GDPR. Thank you for your understanding.
Best regards
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I was not able to use the Avira Support, I was only been able to use the community support
after I placed my order I logged in using my Avira account.
I just checked my dashboard and didn't receive my licence
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