Terrible service Help

Completed

Permanently deleted user

• July 15, 2021 18:55

I have used Avira for almost 10 years now and always been very happy 

I recently upgraded to a new windows 10 laptop and downloaded my premium service

It is horrible

Constantly slowing my computer down and trying to run 47 different services ( vpn, shadow copy, multiple scans at one time) etc.   It does not allow me to end tack on anything or uninstall it. 

I have sent at least 5 emails to support that have been no help the only response I ever get is about rating my service or ask if it is been resolved. ( always reply no) 

IS there not a US based contact number that I speak with someone and get this resolved.  IF Not I would like a refund  and just go another route 

Please help 

Thank you Mike 

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• 

  pascha45

  • July 18, 2021 17:24

  Hello Michael,

  Your request has already been answered by the support team.

  Kind regards

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• 

  Permanently deleted user

  • July 25, 2021 16:19

  My request has far from been resolved    I have only received a couple of videos that were emailed to me. I have a 10+ year customer and very disappointed    I would like to request a refund and just part ways 

   

  Thank you 

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• 

  pascha45

  • July 26, 2021 06:09

  Hello Michael,

  We are sorry for your inconvenience with your license and the increased workload it has caused.

  You have already contacted the support team, but if you have only received an answer but no clarification, we would ask you to continue to clarify your concerns with the support team. We do not have access to your customer account.

  Here the community is a publicly accessible forum, personal data may and can neither be questioned nor processed here in accordance with the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR.

  You can find instructions on how to request a refund yourself here:

  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  If you experience any difficulties with your refund request, please contact the support team. The support team will be happy to help you with your refund request. We do not have access to the required personal data from here and cannot process it via email in a GDPR-compliant manner. GDPR-compliant contact via email is only possible via support.

  We are sorry for your increased workload. We thank you for your understanding.

  Many greetings

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