Cannot install Avira Prime
Answered
Hello, I recently purchased Avira Prime for 5 devices. I was able to install it to 3 devices, however, not working for 2 other devices. I have logged in with the account that I have purchased and clicked install. It shows that Avira Prime has been installed, but it still shows as Avira Free Security and not working as Avira Prime. I also tried to uninstall Avira once and reinstall, however, I still have the same problem. For the 3 devices, I was able to install it smoothly and working perfectly but not for the other two. I am curious why it doesn't work.
I would appreciate if you could help me with solving the problem.
Reference number: 268xxxxxx
Kind regards,
Maya Otsuna
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I can not install my avira prime on my lap top, can you pls guide me how to do it. i have uninstalled avira free version many times but it seems it is still there and would not go.
I have purchased the Prime version on the 01/08/2021 and down load it but would not install.
Regards
John Borg
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Hello GC Hoogeveen,
We have removed the reference number for your safety.
Unfortunately, it does not help us if you talk about 2 devices not working.
You have not provided any information about the installed OS and your exact installation procedure.
Have you previously done a clean uninstallation of the faulty installations according to the following instructions?Please provide precise information on the installed operating systems. Here is a description of how to install the individual operating systems:
If anything is still unclear, please let us know, and we will be happy to help.
Kind regards
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Hello John,
Unfortunately, you have not sent us all important information.
- Which OS is installed on your system, exact version description
- Exact description of your procedure when attempting the installation
Did you follow these instructions to uninstall the software?
How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira
Here you will find instructions for installing the Prime version with the installation instructions for other operating systems:If something is still unclear, please let us know, we are happy to help.
Many greetings
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i cant install avira prime in to my dekstop windows 7 ultimate / i3 8gb ram i dont know why please help me !
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Hello Avira Customer,
Win 7 is an old operating system that has not been updated by Microsoft for a long time. Have you installed all available updates?
We do not have access to your customer account and your installation from here.Premium customers with a valid license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- Or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
The community is a publicly accessible forum, personal data cannot and must not be processed here according to the data protection GDPR. The support team can exchange the necessary information and also check your installation via email in accordance with GDPR. Thank you for your understanding.
If anything is still unclear, please let us know, and we will be happy to help.
Best regards
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I already payd for Avira Prime and got the invoice and an e-mail with the confirmation. When I clic on "Instal now", it didn't work. What shell I do?
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My reference number is 288xxxxxx
The reference number has been removed.
Please do not post personal or licence-related data in a public forum.0 -
Hello Heitor,
Unfortunately, you have not described how you have proceeded so far and which OS (exact version with number and current updates) is installed on your system.
Below you will find instructions for installing Prime:If something is still unclear, please describe exactly your problem and your installation procedure. Only with precise information can we narrow down your problem and get an idea of "does not work".
Thank you for your understanding.Many greetings
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