vpn connection

Answered

Permanently deleted user

• August 08, 2021 07:52

Hello, my VPN does not connect.  Tried different countries makes no difference.  It was working before.  I have the pro version.  I'm using a macbook pro , macOS Big Sur version 11.4

 

Thank you for your help

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• 

  pascha45

  • August 08, 2021 11:23

  Hello Franck,

  To say something about this behaviour, precise information about settings would be important. Have they been changed since they worked before?
  Have you considered installing the latest macOS Big Sur version 11.5.1? Did you have connection problems before?

  Login data are personal data, these are not allowed to be edited here in a publicly accessible forum according to the data protection GDPR.
  Questions about your license or your registration can unfortunately only be answered by the support team via your customer account by e-mail in accordance with the GDPR.

  If you have further connection problems, you can contact the support team with specific information. Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down to  Contact Avira

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings and have a nice Sunday

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