I cant update AVIRA en my Win10 laptop
Completed
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After a sucessful installation of AVIRA and a full scan performed, i Try to update the AVIRA files as was recommend, but this process fails with the message Internet connection failed. It is always the same message . Can any one help? Thank you
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Hello Jose,
Unfortunately, you have not told us which Avira version is installed on your computer.
The error lies in the Internet connection. What have you done to check this error message of your internet connection?Also, important is the information about the Windows version (exact version number with the last current update).
Have Avira updates worked perfectly so far?
Please have a look at the following instructions:
We are a publicly accessible forum, personal data may not and cannot be processed here according to the Data Protection Regulation GDPR. This data may only be processed by the support team via e-mail in accordance with the GDPR.
Premium customers with a valid license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- Or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
The support team can initiate checks of your installation, which we do not have access to here.
If anything is still unclear, please let us know, and we will be happy to help.
Best regards
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Thank you pascha45, the problem has been resolved. I was installing and old version of AVIRA that has had the problem. Buy with the my actual licensed AVIRA Security (Antivitus Pro) the AVIRA files have been updated as needed.
Resolved!
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Hello Jose,
You are welcome. We are pleased that your problem has been solved, and we thank you for your positive feedback.
We hope you are enjoying your Avira Antivirus Pro.If anything is ever unclear, please let us know, you know the way to us.
Best regards
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