avira crypto stuck in "I agree page"

Completed

Evan Bishop

• September 07, 2021 02:06

I accepted the agreement and had Avira Crypto working, I performed a restart request by avira to "complete updates" and when I completed the reboot and attempted to check the crypto screen I was greeted with the "I agree..." checkbox screen. clicking the checkbox and hitting "get started" refreshes to the same page.

Yes 0 No

• 

  pascha45

  • September 07, 2021 12:14

  Hello Evan,

  We regret not being able to help you here from the community. We are a publicly accessible forum, personal data may and can neither be questioned nor processed here in accordance with the Data Protection GDPR.
  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • Or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  Unfortunately, we do not have access to your customer account here. The support team may provide further technical instructions or carry out checks to which we do not have access here. The support team can check your installation, which is not possible from the community. Thank you for your understanding

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings

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