I am finding it frustrating to communicate with you

Completed

Permanently deleted user

• September 25, 2021 10:37

Please help me to correct a problem logging on my users account.  I have forever, since I first created this account, not been able to logon. I have been using Facebook to login.  I discovered that I made a typo when I missed spelled my email providers name.  I typed sbcglbal.net which should have been sbcglobal.net. m(missing "o")  Since I could not get in using the password that I remembered.  I went into password manager and recreated my account with the email  providers name properly spelled.  This was a error because this is different than my users login account.   

I found a place that I could change my users account name and did so,  Wow same problem exist. I the passed I created another users name but the the account information didn't transfer to the that account (xxxxxxxxxgmial.com) 

I found the place where I could delete my original account but it did not work.  Still would not let me login Using my new users name (xxxxxxxxxxicloud.com)  And all my account information has changed.  Would like to get password manager and subscriptions back.  I understood this was possible before I deleted the original account.  Well you should be weary of listening to this tale.  Thanks Roy

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• 

  pascha45

  • September 25, 2021 12:06

  Hello Roy,

  For your protection, we have removed all personal data.
  Never post email addresses or personal information in a publicly accessible forum.

  It is unfortunate that you are having great difficulty registering for your license.
  Unfortunately, an error in your e-mail address has serious consequences.

  We are a publicly accessible forum, personal data cannot and must not be questioned or processed here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR.

  We have seen that you have also contacted the support team and have already created tickets there.
  This way is correct because only from there your account can be viewed, we have no access to your customer account from here - from the community.

  We regret that we cannot be of further assistance to you. You will receive further information from the support team in your ticket. Thank you for your understanding.

  Many greetings and have a nice weekend

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